Refund & Cancellation Policy

Cancelling a bid

You may withdraw your bid any time before the seller accepts it, from the Bids & Offers screen.

After an offer is accepted

The buyer must complete payment within 24 hours of acceptance. If payment is not completed in time, the deal may be cancelled and the seller is free to accept another offer.

After payment

Once payment succeeds the order is confirmed and pickup is scheduled. Refunds are issued when the seller cancels the order, the item is materially not as described in the listing, or pickup or delivery fails through no fault of the buyer.

How to request a refund

Raise the issue through Help & Support in the app within 48 hours of delivery (or of the failed pickup/delivery). Include your order ID and photos if the item is not as described.

Refund timelines

Approved refunds are returned to the original payment method within 5–7 business days through our payment partner, Cashfree. Bank processing times may vary.

What is not refundable

Change of mind after a successful delivery where the item matches its listing description does not qualify for a refund — please bid carefully.